Staff Directory

1740 West Adams Street, Suite 3600
Phoenix AZ 85007

E-mail: information@azbbhe.us

Main telephone: 602-542-1882
Fax: 602-364-0890

Name Title Phone Email
Tobi Zavala Executive Director (602) 542-1617 Tobi.Zavala@azbbhe.us
Polly Knape Deputy Director (602) 542-1811 polly.knape@azbbhe.us
Elma Brambila Assistant Director (602) 542-1895 Elma.Brambila@azbbhe.us
Allison Taylor Operations Manager (602) 542-1928 allison.taylor@azbbhe.us
Chrystal Mackesy Project Specialist (602) 542-1940 Chrystal.Mackesy@azbbhe.us
Kendra Claridge Renewal Specialist (602) 542-1938 kendra.claridge@azbbhe.us
Jarett Carver Investigations Manager (602) 542-1825 Jarett.Carver@azbbhe.us
Flo Fragala Senior Investigator (602) 542-1909 Flo.Fragala@azbbhe.us
Olivia Santantonio Investigator (602) 542-1813 Olivia.Santantonio@azbbhe.us
Michelle Rassi Investigator (602) 542-1933 Michelle.Rassi@azbbhe.us
Bridget Jones Investigator (602) 542-1884 Bridget.Jones@azbbhe.us
Nic Villarreal Investigator (602) 542-1812 Nicolas.Villarreal@azbbhe.us
Fernando Lugo Investigative Assistant (602) 542-1937 Fernando.Lugo@azbbhe.us
Haleigh Wilton Investigative Assistant (602) 542-2803 Haleigh.Wilton@azbbhe.us
Zuri DeLucio Credentialing Manager (602) 542-1896 Zuri.DeLucio@azbbhe.us
Jenny Webb Credentialist (602) 542-1893 Jenny.Webb@azbbhe.us
Karime Gordillo Credentialist (602) 542-1864 Karime.Gordillo@azbbhe.us
Juleen Lino Credentialing Assistant (602) 542-1877 Juleen.Lino@azbbhe.us
Nicole Cotton Credentialing Assistant (602) 542-1925 Nicole.Cotton@azbbhe.us
Amiya Fuller Credentialing Assistant (602) 542-1832 Amiya.Fuller@azbbhe.us

Tobi Zavala, Executive Director

For those of you who don’t know me, I am Tobi Zavala, the Board’s Executive Director. I have been with the Board since 2010 and in this position since 2014. My goals have remained the same since I was appointed into this position and those are to maintain the safety and the welfare of the public, ensure applicants and licensees are treated fairly and equitably, and monitor behavioral health and licensing trends to keep the Board aligned with federal and national standards. I am excited to share with you that we are going to start a quarterly newsletter that will provide Board updates, fun facts and statistics. 


Elma Brambila, Assistant Director

My name is Elma Brambila and I am the Board’s Assistant Director. I have been with the Board since 2006. Thank you to all of my past coworkers, Committee and Board members, and most of all, to the licensees that call the Board each day and teach me something new. During my time with the Board, I have seen many positive changes take place such as taking steps in attempts to catch up with current technologies available to us and improving our customer service. It is very motivating to see when a licensee or potential applicant calls in for assistance and I am able to help them find a swift solution to the issue they may be facing. It is with great pleasure to say that the Board staff strives to provide an amazing customer service experience to everyone that reaches out to us. One of the biggest changes has been that our Executive Director, Tobi Zavala always makes herself readily available for presentations that may be beneficial to any agency, school, or organization that reaches out to us. It has been joyful and rewarding to have been afforded the opportunity to interact with many of you throughout my 16 years of service with the Board and I look forward to continuing to assist the Board with maintaining the safety of the public and licensees. I highly encourage everyone to attend a Board meeting if they ever get an opportunity to.


Jarett Carver, Investigations Manager

My name is Jarett Carver and I am the Investigations Manager with the Board. I have been with the Board since 2019. I am proud to work for the Board and always work to carry out the Board’s mission. Since I started in 2019, there has been great change and growth. When I started, the investigative team had an investigative assistant and three investigators. Now the investigative team has two investigative assistants and five investigators. Not only has the investigative team grown, but so has the operations and credentialing teams. Beyond staff growth, there has been a huge increase in licensees with the Board which speaks to itself in terms of the growth the Board has seen. What motivates me is being able to field various ethical or general questions for our licensees and the public, and having them express gratitude for helping. Mental health is a very important aspect of everyone’s life, and it brings me comfort knowing I can be part of this Board to help ensure professionals who are out there helping the people of Arizona with their mental health are practicing ethically and competently.


Zuri De Lucio Silis, Credentialing Manager

I started with the Board in 2014. Throughout my time here, my position has changed to better serve our growing board. I’m currently the Credentialing Manager.  Although this position is new to me and will bring new challenges, my hope is to continue to grow and expand my knowledge with any role. The Board has evolved in so many different ways. Under the direction of our current Executive Director, Tobi Zavala, we have worked with applicants and licensees to be more accessible and to provide as much knowledge to ensure that everyone understands the rules and requirements. Working with our licensees, Board Members, and this amazing team that strives to do their best, is what continues to motivates me.


Jennifer Webb, Credentlist

I am a credentialing specialist and I started with the Board in 2019. I process the endorsement/universal recognition applications for individuals that are licensed in another state. You may not know, but Arizona is one of the fI am a credentialing specialist and I started with the Board in 2019. I process the endorsement/universal recognition applications for individuals that are licensed in another state. You may not know, but Arizona is one of the fastest growing states in the U.S. With technology it is easy to send messages, texts and emails and lose that human connection. Our board strives to keep that human element for our applicants, licensees and the public. I have heard countless times how they appreciate being able to talk with someone at the Board. When I first started there were a total of 13 staff. We are now at 20! The team environment helps me assist applicants/licensees with any questions they may have. Our Board is here to protect the public, so if you ever need to see a counselor, therapist or social worker, you might want to look up the licensee on our website to see if there are any actions on their license. This is something you can do for any regulated professional i.e.; Dr, optometrist, veterinarian or even massage therapist.